New Brighton Auto Repair

Had a breakdown, this was the closest repair site to my location. I have never used their service but had been advised that they are great. I was not disappointed. Vehicle was repaired and back on the road.

Did a great job fixing my overheating issue, very professional.

Went in for a rattle on the front right side of car. They found the rattle and fixed it . It is now quiet as ever. Also had air filter changed as well as an oil change. Love their app. that sends text messages to my phone advising me as to the car's status.

FIxed rattle and changed air filter and did an oil change. Very impressed with their app that sends text messages to me advising me as to the status of the car.

I called to see if they had anything open that day (Tuesday) and he said yes they did. Had my car towed there and heard nothing from them. I called the next day, he said it was busy and they would look at my car in the evening or the next morning. I called Thursday afternoon, and he said "you seen anxious about your car, I talked to you yesterday." Well, I suppose I was , since I was carless trying to make it to both my jobs. And it is my car, so I'd like to know what is happening with it or at the minimum a timeline. At this point he said it would be into next week before they could even look at it. Monday went by with no word. Tuesday I called and told them it had been there a week. He confirmed it had been there a week. He said it was next to be looked at. I finally got the diagnosis and called back and he said there was 7k worth of work to be done. He asked what I was wanting to do with this car, as though I should be throwing it in the garbage. When I talked to my friend who knows cars, he said many of the issues are wear and tear and easy fixes, and that if nothing is wrong with the engine I shouldn't freak out. I ended up spending $2k on a muffler and tie rods. People seem to be shocked at that price. Personally I think it seems astronomical but maybe that's just me, since I don't make very much money doing childcare. Besides the price, I will never go back here. I don't think I'm a difficult customer at all but to not hear a word about what is even wrong with my car for a whole week seems like a bit too much time. I understand being busy however that is in my opinion unreasonable. They did offer me a loaner car, but I don't like to drive new cars and have anxiety about it as well as I can't always fit comfortably in every car. But not hearing at all from them was bizarre to me. I was supposed to just wait, for days and days, for a text. It seems like an odd way to do business.

As always, the best place to get your vehicle's service done. Very reasonably priced, they get the job done.

Fantastic service! They took pictures of everything that was wrong with the car, and didn't push me to have them fix it. Refreshing! Explained everything they did .

Have been taking my vehicles here for years. They have always done an excellent job and completed my repairs in a timely fashion. Jeff and his crew are great!