chris was able to get my car appt set up right away in deep-freeze weather when my car wldnt start and required possible tow serv. i was quoted $39 for a diagnostic test. after all was said and done, i was charged only $33. yes, not a huge diff, but the front desk found a coupon for me on their own. THANK U! p.s. this is my 3rd car visit w/in the last 9mo's and each appt i have been pleasantly-treated and taken good care of.